Last Updated: December 25, 2025

This Privacy Policy describes how neakz.ae (the “Website,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit neakz.ae, use our services, make a purchase, or otherwise interact with us regarding the Website (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Website, the “Last Updated” date will be revised, and we will take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect information as described below. The types of information we collect and how we use it may vary depending on how you interact with us.

In addition to the specific purposes below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

Information You Provide Directly:

  • Contact details, including name, address, phone number, and email.

  • Order information, including billing and shipping address, payment confirmation, email, and phone number.

  • Account information, including username, password, security questions, and other information used for account security.

  • Customer support information, including any information you provide when communicating with us.

Information We Collect About Your Usage:
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. This can include device information, browser details, network connection information, IP address, and other interaction data.

Information from Third Parties:
We may receive information about you from third parties, including providers supporting our Website and Services (e.g., Shopify), payment processors, and advertising or analytics partners. This may include transaction details, device information, or interaction data collected via tracking technologies such as pixels or cookies.

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Data

  • Provision of Products and Services: To fulfill our contract with you, process payments, handle orders, manage accounts, organize shipping, facilitate returns or exchanges, and improve your shopping experience.

  • Marketing and Advertising: To send promotional messages and tailor advertisements to you, using your personal data where permitted.

  • Security and Fraud Prevention: To detect, investigate, or prevent fraudulent, illegal, or malicious activity.

  • Communication and Service Improvement: To provide customer support and enhance the Services.

Cookies

We use cookies to operate and improve our Website, provide analytics, and understand user interactions. Most browsers accept cookies by default, but you can adjust settings to remove or block cookies, which may affect functionality.

More details: Shopify Cookie Policy

How We Share Your Personal Data

We may share your personal data in the following circumstances:

  • With service providers performing tasks on our behalf (e.g., IT, payment processing, fulfillment, customer support, data analysis).

  • With business and marketing partners to provide services and advertise to you.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

We do not sell or use your personal data for purposes beyond those described here without your consent.

Third-Party Websites and Links

Our Website may contain links to third-party sites. We are not responsible for their privacy or security practices. Information shared publicly on social media or other platforms may be visible to others.

Data from Children

Our Services are not intended for children, and we do not knowingly collect personal data from children under 16. Parents or guardians can request deletion of any data collected from their children.

Security and Data Retention

No system is perfectly secure. We cannot guarantee complete security of your data. Retention of personal data depends on factors like account management, legal obligations, disputes, or contractual enforcement.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access/Information: Request details of data we hold.

  • Deletion: Request deletion of personal data.

  • Correction: Correct inaccurate personal data.

  • Portability: Receive a copy of your data or transfer it.

  • Processing Restriction: Limit processing of your data.

  • Consent Withdrawal: Revoke consent where processing relies on it.

  • Objection: Object to certain processing activities.

  • Communication Preferences: Opt out of marketing communications.

We may require verification of your identity before responding to requests. You can authorize a representative to make requests on your behalf.

Complaints

If you have concerns about how we process your data, contact us. If unsatisfied, you may escalate to your local data protection authority. For the EEA, a list of authorities is available.

International Users

Your data may be transferred, stored, and processed outside your country, including outside Europe. Transfers rely on mechanisms such as EU Standard Contractual Clauses or equivalent agreements.

Contact

Questions about our privacy practices or to exercise your rights:
Email: support@neakz.ae
Address: 

We are the data controller for your personal data under applicable laws unless otherwise stated.